This eLearning scenario concept project helps junior sales associates improve customer interactions by helping a customer return a product without the need for the manager’s intervention. It provides the learner with real-life situational consequences for each step of the transaction. 

• Audience: Junior sales associates working at a cosmetic boutique

• Responsibilities: Instructional Design, eLearning Development, Action Mapping, Storyboarding, Visual Mockups, Graphic Design 

• Tools Used: Articulate Storyline 360, Figma, Vyond, Mindmeister, Google Docs, Viz Palette